BOOM TOWN MAPS / SUPPORT + VENDOR OUTREACH
History in the product.
A new chapter in growth.
Customer support and vendor outreach systems for a business that brings historic maps into modern homes.
HISTORY, IN DETAIL.
Maps
01 / THE BUSINESS
A business with
a sense of place.
Boom Town Maps sells historic maps, including mining maps of the Park City area. Its collection connects a physical product with the stories and places behind it.
Growth depends on serving customers well and continuing to find vendors whose maps can expand the collection.
02 / THE WORK
Support customers.
Find new vendors.
Solvar built a customer support system for Boom Town Maps, automating the recurring work involved in responding to customers.
We also built an automated vendor outreach system that finds and engages potential new map vendors. Together, these systems cover customer support and a core sales workflow without requiring a dedicated salesperson.
03 / THE OUTCOME
Two important workflows.
One leaner operation.
The systems eliminated the need for a dedicated salesperson while giving Boom Town Maps a repeatable way to support customers and pursue new vendor relationships.
It is a practical example of what automation can do for a small business: take on recurring commercial work so the team can stay focused on the business itself.
THE NEXT CONVERSATION
Make room for
what comes next.
Bring us the problem worth solving.
We’ll explore the right way forward.